Yes. AI SMS opt-out is honored automatically on every text thread — a customer replies STOP and the texts stop. No forms to fill out, no phone call to your office, no waiting on someone to update a list.
Every text thread connected to your service respects opt-out requests automatically. The customer doesn't need your permission or your involvement. They reply STOP, and follow-ups to that number end.
That applies to the transactional texts your customers get after calling your shop — the booking confirmations and job-related follow-ups that go out once Ava books the service window.
Two reasons, one legal and one practical.
On the legal side, honoring opt-outs is a baseline expectation for business texting. A system that makes people fight to stop messages is a system that creates complaints — and complaints are how texting programs get in trouble. (Plain-language overview, not legal advice — your attorney can fill in your state's specifics.)
On the practical side, an opt-out is information. A customer who stops your texts is telling you something — maybe the job went sideways, maybe they're just not a text person. Either way, the worst move is ignoring the signal and texting them anyway. You can still call. You can still email. You just don't text that number anymore.
Nothing to manage on your end. AI SMS opt-out handling runs in the background — you don't process requests, update spreadsheets, or try to remember who said stop. The thread stays clean, and your follow-up stays welcome with the customers who actually want it.
If a customer ever asks you directly how to stop the texts, the answer is one sentence: "Reply STOP to any text and they're done." That's the whole policy, and it's the answer your customers deserve to hear.
For how text and email summaries fit the rest of your call flow, see SMS and email summaries after every call.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.